Tuesday, August 23, 2016
You are at position one
Apparently I'm currently at position one in "this queue" and I must wait to be connected. This has gone on for a while, like some strange test of wills, patience and stamina but I'm still at position one. Call centres present a bleak version of modern life, long and mechanised, scripted and unbreakable with the key outcome being frustration. Designed by those seeking the most economic contact solution with the minimum of possible interaction, a doomsday pill to fix the problem no one is free to discuss. The queue and the music drone on and imagination takes over. Perhaps there is only one position and it is one and many others are also here or there, bundled awaiting connection but bound to fail. We are the callers, trying to call those too busy to listen, so we languish at position one for long periods of time and eventually a single noted tone rings out ominously and we are all disconnected with no new options - until the next attempt comes around.