Wednesday, April 25, 2018

Sorry Internet

Sad when your financial certainty comes crashing down and you're left with...uncertainty. TSB's enormous own goal of upgrading their website and systems without properly telling anyone continues to cause pain and frustration. Seems they've bought into some software and black boxes full of Chinese chips that are not quite fit for purpose. As IT developer careers float down the river like dead bodies their help line(s) just repeats an apologetic but unhelpful message, complaints go in but are unanswered and customer service has taken a step back about 50 years. 

It's always going to be a problem when you rely on automation, as I do, to carry out the tedious and routine bits of everyday life and then one fine day the service disappears up it's own arse. AI doesn't look so good to me. I may start writing cheques again and keeping an open ledger of my spend on sweeties. I may actually visit a branch, talk to a human, pull out a wad of cash and then simply return to having a fat wallet/empty wallet on a monthly basis. I don't know. 

Attempts at logging into the supposedly working online bank (says their CEO) means you're put in a virtual queue (the message is that you're on a holding list*, that's a neat new term for "don't bother us, we've fucked up") and have to stare at a frozen screen until it times you out. I'm losing the will to pay my bills, thanks TSB.

*I wonder what other on line businesses will adopt the "holding list" concept to manage customers, can't that ending well for anybody.

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