Reach out and touch

To BT or not BT: Today the BT man came to repair the BT phone which blew out unspectacularly in a (non BT) thunderstorm over the weekend. I waited patiently and the jovial repairman duly arrived an hour late and set about his task. I'd already performed all the mandatory tests and I'd had two texts warning me that if it wasn't equipment failure a charge of £150 would come our way, nice start BT. Of course there was a fault which he fixed but a complete fix was not possible because our BT router which runs on the same line had a fault. A simple question followed, “Ok, can you replace the BT router Mr BT repairman?”

Of course that was a stupid question, his apologetic reply was, “Sorry though I'm BT I can't replace your router, that's actual BT, I'm BT Openreach.” I looked out of the window and pointed to his van, “It says BT on your van.” “Yes but that's not the BT you need, I can only fix Openreach routers, Sky routers, Talk Talk and so on, in fact I can fix every kind of router except a BT router.” (I can feel the scream building up inside but then a still, small, far away voice says, “be calm, this is the UK, in a new and vibrant Europe, we were once capable and competent, in our own heads anyway, but those days are gone, it is was a brave old world and all that new world thing was just hype, so let it go, let it go, walk on and be at peace and without a working router). Next step, reach for the repaired phone, dial some 0800 number, listen to the options, listen to a robot, then listen to somebody talk to me like I'm five years old then...wait a long time for a postman to bring a BT router. (Three working days according to the nice young man.)