Sunday, February 17, 2013

Tesco emails

Food Concerns
Dear Mr Barclay,
Nothing is more important to Tesco than the trust our customers place in us. And that trust depends on the quality of the products we sell.
Since we became aware that a small number of Tesco processed meat products have been contaminated with horsemeat, we have been working flat out to get to the bottom of the issue.
While tests continue, today I want to make a clear promise 
to customers and to tell you about the rigorous processes 
we have put in place to prevent this situation happening again.
Here's my promise: we will set a new benchmark for the testing
 of products, to give you confidence that if it isn't on the label, 
it isn't in the product. And that will be backed up by an industry-leading 
commitment to enable you to find out much more about what's in the 
food we sell and how it's produced.
Let me tell you some of the things we are doing immediately:
I have asked my team to review our approach to the supply chain, 
to ensure we have visibility and transparency, and to come back 
with a plan to build a world class traceability and DNA testing system
We are building a new website, which will enable our customers
 to see the progress we are making with our testing programme, 
and which products have been tested so you can be sure of where 
we are in the process
We pledge that over the weeks and months ahead, we will open up 
our supply chain, and give you more information than any retailer 
has before to enable you to make informed choices about the food 
you buy for your family.
And I am determined that no customer will lose out as a result of the
 testing process we are going through, so from Saturday 16 February
 if a product is tested and then withdrawn from sale, we will provide you
 with a better alternative for the same cost. You can find more details at
 your local store.
This is just the beginning: I am clear that, as the UK's leading food retailer,
 it is Tesco's responsibility to lead on this issue. Our priority right now is to
 complete our testing programme as quickly and thoroughly as possible, because
 people need to have confidence in all Tesco products. In addition, we are
 looking in great detail at every aspect of how products are sold in Tesco and
 at how our relationships with our suppliers become more transparent and collaborative.
Where changes are needed, we'll make sure they are made. And let me be clear  
that this doesn't mean more expensive food - it just means doing things the right 
way, and accepting nothing less than the highest possible standards in the supply chain.
My absolute focus is on giving our customers complete confidence that every single 
product on sale in Tesco is of the highest quality and contains exactly what it says 
on the pack. It's what you expect of us, and it's what we demand of ourselves.
Yours sincerely,
Philip Clarke
Chief Executive

Dear Tesco,

You're a bit too late with this, I'm now getting meat and vegetables 
from my local farm shop, a little bit more expensive but better quality 
and (in one word) trustworthy. Please don't preach to me 
about how you're doing the right thing now. You, and the rest of 
the supermarkets and suppliers should've been doing that a 
long time ago.

Best regards and fuck off.


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