Dear Purveyors

Somewhere over those troubled waters there is a convenient and well rendered bridge.

Dear Purveyors of technology,

Firstly thank you for your hard work, imagination and resolve. Much of what you do makes the world a far better place: health, food supply, hygiene, medicine, communications, transport, convenience  etc. Above is a simple example of how a hand painted  artwork image can be saved and shared; wonderful stuff and it works thanks to your efforts. BUT!

Of course there has to be a but, a niggle, a bug bear, unintended consequences, impacts and trouble. The thing is that things (?) seem to always need upgrades and updates and well that's when all the wobbles begin. 

"It was all working fine until I had to install the updates. Now it's working BUT it's not the same, now I can't do ________ , there's no longer the option to _______ , the screen freezes when I ________ , the resolution has changed to _______ , I've lost the ability to ________, the upgrade can't be done on my older operating system so I'll have to ________ , it's broken now but it was fine yesterday before the _________."

Thanks to an upgrade my (otherwise fine) laptop has to be exchanged, three days work has been affected, a new one has to be couriered up from London, I've to stay home for the delivery, I'll have to reconfigure it over the phone via the help-desk, the old laptop will be binned. I'll never get those three days back. Hmm. Most progress is good, some not so good. 

As you are the smart guys and I'm just a humble user, please fix this.

Best regards

A well wisher.